Messaging (SMS) Policy

This Messaging Policy describes the text-message (SMS) program operated bySidetrack Services, LLC, doing business as FlintSpan ("FlintSpan," "we," "us"). FlintSpan provides software that lets rental businesses ("Clients") run a branded website and reservation system, and we operate a messaging service that Clients use to send service and transactional text messages to the people who rent from them ("Renters") and to their own staff.

Who sends and receives messages

• Renters who provide their mobile number when booking or managing a reservation with a FlintSpan-powered rental business receive messages about their own reservation.
• Client staff / account holders receive account and operational notifications about their FlintSpan account and their bookings.

Messages are sent through FlintSpan's messaging service on the Client's behalf; the rental business you booked with is the sender you are communicating with.

Types of messages

Our messages are transactional / service messages tied to a specific reservation or account - for example:

• Booking and reservation confirmations
• Pickup, return, and "your rental is ready" notifications (including access/lockbox details)
• Reminders for upcoming pickups and returns
• Payment receipts and secure links to complete a payment or sign an agreement
• Account, security, and support notices

We do not send unsolicited marketing or promotional bulk texts through this program.

Consent & opt-in

You consent to receive service text messages when you provide your mobile phone numberwhile booking a rental, creating an account, or opting in on a FlintSpan-powered site, and you agree to these terms at that time. Providing your number is not a condition of any purchase beyond receiving the service messages for your reservation. Consent is specific to the rental business you interact with.

Text messages from FlintSpan directly (support line)

Separately from the messages rental businesses send their renters, FlintSpan operates a customer support line ((866) 963-5468). If you provide your mobile number and check the consent box on our contact form (or otherwise opt in), you agree to receive customer-care and account text messages from FlintSpan at that number - replies to your questions, onboarding help, appointment/callback confirmations, and related account or service notices. This consent is not required to contact us or to use FlintSpan; message frequency varies; message and data rates may apply. Reply STOP to opt out orHELP for help at any time.

Message frequency

Message frequency varies based on your activity - for example, the messages tied to a reservation you make (confirmation, reminders, ready/return notices). You will not receive recurring messages unrelated to your bookings or account.

Message & data rates

Message and data rates may apply. Your mobile carrier's standard rates apply to messages you send and receive. FlintSpan and the rental business are not responsible for charges from your carrier.

Opting out (STOP) and help (HELP)

You can opt out at any time: reply STOP to any message to stop receiving texts. You may receive a final confirmation that you have been unsubscribed. To resume, reply START. For help, reply HELP, email support@flintspan.com, or call us at(866) 963-5468.

Carriers

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier and device conditions.

Privacy - we do not sell or share your mobile information

FlintSpan does not sell, rent, or share mobile phone numbers or text-messaging opt-in data with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used only to deliver the messaging service described here. No mobile opt-in data is shared with any third parties for marketing. See our Privacy Policy for how we handle personal information.

Contact

Questions about this Messaging Policy: support@flintspan.comor (866) 963-5468.